
{"id":29521,"date":"2021-01-27T14:42:55","date_gmt":"2021-01-27T13:42:55","guid":{"rendered":"https:\/\/u-paris.fr\/bibliotheques\/?page_id=29521"},"modified":"2021-10-25T10:43:20","modified_gmt":"2021-10-25T08:43:20","slug":"a-votre-ecoute","status":"publish","type":"page","link":"https:\/\/u-paris.fr\/bibliotheques\/a-votre-ecoute\/","title":{"rendered":"\u00c0 votre \u00e9coute"},"content":{"rendered":"<p>[et_pb_section bb_built=\u00a0\u00bb1&Prime; specialty=\u00a0\u00bboff\u00a0\u00bb next_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; background_color=\u00a0\u00bb#8a1538&Prime; z_index_tablet=\u00a0\u00bb500&Prime; custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb30px||50px|\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.22.1&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime;][et_pb_sidebar admin_label=\u00a0\u00bbMoteur de recherche Primo\u00a0\u00bb area=\u00a0\u00bbet_pb_widget_area_2&Prime; 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header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_horizontal_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_vertical_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_blur_strength=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_horizontal_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_vertical_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_blur_strength=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_horizontal_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_vertical_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_blur_strength=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_horizontal_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_vertical_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_blur_strength=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_horizontal_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_vertical_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_blur_strength=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Les biblioth\u00e8ques d&rsquo;Universit\u00e9 Paris Cit\u00e9 sont engag\u00e9es dans une d\u00e9marche d&rsquo;am\u00e9lioration de la qualit\u00e9 de l&rsquo;accueil et m\u00e8nent r\u00e9guli\u00e8rement des enqu\u00eates de satisfaction. Les biblioth\u00e8ques sont \u00e0 votre \u00e9coute.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb3.19.11&Prime; module_id=\u00a0\u00bbimage-page-type\u00a0\u00bb width=\u00a0\u00bb80%\u00a0\u00bb max_width=\u00a0\u00bb1080px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_4&Prime;][et_pb_image admin_label=\u00a0\u00bbImage 1920 x 1080&Prime; _builder_version=\u00a0\u00bb3.22.1&Prime; src=\u00a0\u00bbhttps:\/\/u-paris.fr\/bibliotheques\/wp-content\/uploads\/sites\/34\/2021\/10\/Sans-titre.png\u00a0\u00bb module_id=\u00a0\u00bbimage-page\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb3_4&Prime;][et_pb_divider _builder_version=\u00a0\u00bb3.22.1&Prime; show_divider=\u00a0\u00bboff\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; \/][et_pb_text admin_label=\u00a0\u00bbtitre -d\u00e9marche qualit\u00e9\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; text_text_shadow_horizontal_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_vertical_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_blur_strength=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; link_text_shadow_horizontal_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_vertical_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_blur_strength=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_horizontal_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_vertical_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_blur_strength=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_horizontal_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_vertical_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_blur_strength=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_horizontal_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_vertical_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_blur_strength=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_horizontal_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_vertical_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_blur_strength=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_horizontal_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_vertical_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_blur_strength=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_horizontal_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_vertical_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_blur_strength=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_horizontal_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_vertical_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_blur_strength=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_horizontal_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_vertical_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_blur_strength=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<h2>D\u00e9marche qualit\u00e9<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb3_4&Prime;][et_pb_text admin_label=\u00a0\u00bbTexte d\u00e9marche\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; text_text_shadow_horizontal_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_vertical_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_blur_strength=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; link_text_shadow_horizontal_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_vertical_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_blur_strength=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_horizontal_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_vertical_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_blur_strength=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_horizontal_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_vertical_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_blur_strength=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_horizontal_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_vertical_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_blur_strength=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_horizontal_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_vertical_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_blur_strength=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_horizontal_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_vertical_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_blur_strength=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_horizontal_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_vertical_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_blur_strength=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_horizontal_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_vertical_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_blur_strength=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_horizontal_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_vertical_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_blur_strength=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<p>Les biblioth\u00e8ques sont engag\u00e9es depuis 2017 dans une d\u00e9marche d\u2019am\u00e9lioration de la qualit\u00e9 de l\u2019accueil, fond\u00e9e sur le r\u00e9f\u00e9rentiel national des services publics Marianne. Depuis 2018, la BU Xavier-Bichat et la BU Grands Moulins sont \u00e9valu\u00e9es pour la qualit\u00e9 de leur accueil dans le cadre de ce dispositif. En 2019 et 2020, elles ont obtenu la note de 7\/10.<\/p>\n<p>Le r\u00e9f\u00e9rentiel a \u00e9t\u00e9 remani\u00e9 en 2020. Ce nouveau programme, qui n\u2019est pas modifi\u00e9 dans ses grands principes, introduit quelques exigences suppl\u00e9mentaires et s&rsquo;intitule d\u00e9sormais <em>Services publics+. <\/em>Les biblioth\u00e8ques d\u2019Universit\u00e9 Paris Cit\u00e9 poursuivent le travail engag\u00e9 pour faire converger leurs pratiques vers les nouvelles exigences du r\u00e9f\u00e9rentiel.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][et_pb_image admin_label=\u00a0\u00bbImage SP +\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; src=\u00a0\u00bbhttps:\/\/u-paris.fr\/bibliotheques\/wp-content\/uploads\/sites\/34\/2021\/02\/Servicespublics.png\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; \/][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb3_4&Prime;][et_pb_text admin_label=\u00a0\u00bben savoir +\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; text_text_shadow_horizontal_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; 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quote_text_shadow_horizontal_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_vertical_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_blur_strength=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_horizontal_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_vertical_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_blur_strength=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_horizontal_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_vertical_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_blur_strength=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_horizontal_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_vertical_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_blur_strength=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_horizontal_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_vertical_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_blur_strength=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_horizontal_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_vertical_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_blur_strength=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<p>En savoir plus sur <em>Services publics+.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb3_4&Prime;][et_pb_text admin_label=\u00a0\u00bbtitre enqu\u00eates\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; module_id=\u00a0\u00bbcontenu\u00a0\u00bb text_text_shadow_horizontal_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_vertical_length=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; text_text_shadow_blur_strength=\u00a0\u00bbtext_text_shadow_style,%91object Object%93&Prime; link_text_shadow_horizontal_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_vertical_length=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; link_text_shadow_blur_strength=\u00a0\u00bblink_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_horizontal_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_vertical_length=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ul_text_shadow_blur_strength=\u00a0\u00bbul_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_horizontal_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_vertical_length=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; ol_text_shadow_blur_strength=\u00a0\u00bbol_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_horizontal_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_vertical_length=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; quote_text_shadow_blur_strength=\u00a0\u00bbquote_text_shadow_style,%91object Object%93&Prime; header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_horizontal_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_vertical_length=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_2_text_shadow_blur_strength=\u00a0\u00bbheader_2_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_horizontal_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_vertical_length=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_3_text_shadow_blur_strength=\u00a0\u00bbheader_3_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_horizontal_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_vertical_length=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_4_text_shadow_blur_strength=\u00a0\u00bbheader_4_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_horizontal_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_vertical_length=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_5_text_shadow_blur_strength=\u00a0\u00bbheader_5_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_horizontal_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_vertical_length=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; header_6_text_shadow_blur_strength=\u00a0\u00bbheader_6_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<h2>Derni\u00e8res enqu\u00eates men\u00e9es et r\u00e9sultats<\/h2>\n<p>Afin d&rsquo;am\u00e9liorer la qualit\u00e9 de leurs services, les biblioth\u00e8ques d&rsquo;Universit\u00e9 Paris Cit\u00e9 m\u00e8nent r\u00e9guli\u00e8rement des enqu\u00eates de satisfaction.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_toggle admin_label=\u00a0\u00bbbascule enqu\u00eate libqual 2018&Prime; _builder_version=\u00a0\u00bb3.22.1&Prime; title=\u00a0\u00bbEnqu\u00eate Libqual+ 2018&Prime; text_shadow_horizontal_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_vertical_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_blur_strength=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; title_text_shadow_horizontal_length=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; title_text_shadow_vertical_length=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; title_text_shadow_blur_strength=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; body_text_shadow_horizontal_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_vertical_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_blur_strength=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<p>P\u00e9riode : du 12 mars au 4 mai 2018<br \/>P\u00e9rim\u00e8tre : Service commun de la documentation de l&rsquo;Universit\u00e9 Paris Diderot<br \/>Public vis\u00e9 : public \u00e9tudiant<br \/><a href=\"https:\/\/u-paris.fr\/bibliotheques\/wp-content\/uploads\/sites\/34\/2021\/02\/Enquete-Libqual2018_WEB.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">R\u00e9sultats de l&rsquo;enqu\u00eate Libqual + 2018<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle admin_label=\u00a0\u00bbbascule enqu\u00eate confinement dec 2020&Prime; _builder_version=\u00a0\u00bb3.22.1&Prime; title=\u00a0\u00bbEnqu\u00eate Biblioth\u00e8ques et crise sanitaire 2020&Prime; text_shadow_horizontal_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_vertical_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_blur_strength=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; title_text_shadow_horizontal_length=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; title_text_shadow_vertical_length=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; title_text_shadow_blur_strength=\u00a0\u00bbtitle_text_shadow_style,%91object Object%93&Prime; body_text_shadow_horizontal_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_vertical_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_blur_strength=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime;]<\/p>\n<p>P\u00e9riode : d\u00e9cembre 2020 et janvier 2021<br \/>P\u00e9rim\u00e8tre : Biblioth\u00e8ques d&rsquo;Universit\u00e9 Paris Cit\u00e9<br \/>Public vis\u00e9 : usagers des biblioth\u00e8ques<br \/><a href=\"https:\/\/u-paris.fr\/bibliotheques\/enquete2020\/\">Premiers re\u0301sultats de l&rsquo;enqu\u00eate<\/a><br \/><a href=\"https:\/\/u-paris.fr\/bibliotheques\/wp-content\/uploads\/sites\/34\/2021\/02\/Re%CC%81sultats-enquete-confinement-2020.pdf\">R\u00e9sultats complets de l&rsquo;enqu\u00eate<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime;][et_pb_button admin_label=\u00a0\u00bbcontact\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/u-paris.fr\/bibliotheques\/teams\/cdaffini\/\u00a0\u00bb button_text=\u00a0\u00bbContact\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.1&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_bg_color=\u00a0\u00bb#8a1538&Prime; button_border_width=\u00a0\u00bb2px\u00a0\u00bb button_border_color=\u00a0\u00bb#8a1538&Prime; button_border_radius=\u00a0\u00bb26&Prime; button_icon=\u00a0\u00bb%%20%%\u00a0\u00bb button_icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_on_hover=\u00a0\u00bboff\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb60px|||\u00a0\u00bb custom_css_after=\u00a0\u00bbmargin-left: 0!important;||\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb background_layout__hover_enabled=\u00a0\u00bbon\u00a0\u00bb background_layout__hover=\u00a0\u00bblight\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_icon_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_icon_color__hover=\u00a0\u00bb#8a1538&Prime; button_text_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#8a1538&Prime; custom_css_after__hover_enabled=\u00a0\u00bbon\u00a0\u00bb custom_css_after__hover=\u00a0\u00bbmargin-left: 0!important;\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_text_shadow_horizontal_length=\u00a0\u00bbbutton_text_shadow_style,%91object Object%93&Prime; button_text_shadow_vertical_length=\u00a0\u00bbbutton_text_shadow_style,%91object Object%93&Prime; button_text_shadow_blur_strength=\u00a0\u00bbbutton_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime; \/][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4&Prime;][et_pb_divider _builder_version=\u00a0\u00bb3.22.1&Prime; show_divider=\u00a0\u00bboff\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; specialty=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb3.21&Prime; custom_padding=\u00a0\u00bb0px||0px|\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; inner_width=\u00a0\u00bbauto\u00a0\u00bb inner_max_width=\u00a0\u00bbnone\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.19.11&Prime; width=\u00a0\u00bb80%\u00a0\u00bb max_width=\u00a0\u00bb1080px\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime;][et_pb_text admin_label=\u00a0\u00bb\u00c0 lire aussi\u00a0\u00bb _builder_version=\u00a0\u00bb3.21&Prime;]<\/p>\n<h2><span class=\"st\">\u00c0<\/span> lire aussi<\/h2>\n<p>[\/et_pb_text][et_pb_blog _builder_version=\u00a0\u00bb3.22.1&Prime; posts_number=\u00a0\u00bb4&Prime; include_categories=\u00a0\u00bb42&Prime; show_author=\u00a0\u00bboff\u00a0\u00bb show_date=\u00a0\u00bboff\u00a0\u00bb show_pagination=\u00a0\u00bboff\u00a0\u00bb border_width_bottom_fullwidth=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom_fullwidth=\u00a0\u00bbrgba(51,51,51,0.18)\u00a0\u00bb custom_padding=\u00a0\u00bb||50px|\u00a0\u00bb module_id=\u00a0\u00bbpage_type_blog\u00a0\u00bb header_level=\u00a0\u00bbh4&Prime; text_shadow_horizontal_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_vertical_length=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; text_shadow_blur_strength=\u00a0\u00bbtext_shadow_style,%91object Object%93&Prime; header_text_shadow_horizontal_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_vertical_length=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; header_text_shadow_blur_strength=\u00a0\u00bbheader_text_shadow_style,%91object Object%93&Prime; body_text_shadow_horizontal_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_vertical_length=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; body_text_shadow_blur_strength=\u00a0\u00bbbody_text_shadow_style,%91object Object%93&Prime; meta_text_shadow_horizontal_length=\u00a0\u00bbmeta_text_shadow_style,%91object Object%93&Prime; meta_text_shadow_vertical_length=\u00a0\u00bbmeta_text_shadow_style,%91object Object%93&Prime; meta_text_shadow_blur_strength=\u00a0\u00bbmeta_text_shadow_style,%91object Object%93&Prime; pagination_text_shadow_horizontal_length=\u00a0\u00bbpagination_text_shadow_style,%91object Object%93&Prime; pagination_text_shadow_vertical_length=\u00a0\u00bbpagination_text_shadow_style,%91object Object%93&Prime; pagination_text_shadow_blur_strength=\u00a0\u00bbpagination_text_shadow_style,%91object Object%93&Prime; z_index_tablet=\u00a0\u00bb500&Prime; \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_row et_pb_row_0 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_1 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Les biblioth\u00e8ques d&rsquo;Universit\u00e9 Paris Cit\u00e9 sont engag\u00e9es dans une d\u00e9marche d&rsquo;am\u00e9lioration de la qualit\u00e9 de l&rsquo;accueil et m\u00e8nent r\u00e9guli\u00e8rement des enqu\u00eates de satisfaction. Les biblioth\u00e8ques sont \u00e0 votre \u00e9coute. <div class=\"et_pb_row et_pb_row_2 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> D\u00e9marche qualit\u00e9 <div class=\"et_pb_row et_pb_row_3 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Les biblioth\u00e8ques sont engag\u00e9es depuis 2017 dans une d\u00e9marche d\u2019am\u00e9lioration de la qualit\u00e9 de l\u2019accueil, fond\u00e9e sur le r\u00e9f\u00e9rentiel national des&hellip; <a class=\"continue\" href=\"https:\/\/u-paris.fr\/bibliotheques\/a-votre-ecoute\/\">Lire la suite<span> \u00c0 votre \u00e9coute<\/span><\/a><\/p>\n","protected":false},"author":61,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"coauthors":[30],"class_list":["post-29521","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/pages\/29521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/comments?post=29521"}],"version-history":[{"count":26,"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/pages\/29521\/revisions"}],"predecessor-version":[{"id":32614,"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/pages\/29521\/revisions\/32614"}],"wp:attachment":[{"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/media?parent=29521"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/u-paris.fr\/bibliotheques\/wp-json\/wp\/v2\/coauthors?post=29521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}